For team orders, since every product we make is completely custom, Superwe clothing has a strict no refund policy on any sublimated, screen printed or embroidered items. It is the customer’s responsibility to review and confirm sizing, artwork, and any custom names or numbers. When you approve the quote and artwork you are approving that the final proof you are given is what you want.
Our customized size will be provided for your confirmation. Our products are made according to the size on the size table, 1-3cm is within the normal error range. We do not provide return or replacement for orders with wrong size. If the sizes of the products received are different from those confirmed, we will allow you to apply for return and replacement services.
The colors on your uniforms and apparel is selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. Pantone colors are always displayed on your artwork. If you require any specific color codes, those must be provided to us. Every color will print a differently on the fabric after printing depending on the GSM, weight and type. Of course we will make test print for your approval before the production.
For this reason, we do not offer refunds for color issues for shades of color. Only obvious mistakes in color (i.e. Navy instead of Sky Blue) will be eligible for refunds.
Designs & Graphics
The designs we make for you are a general representation of the uniforms and apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues. We will make mock ups for your approval before the production.
Our turnaround time is an average of 9-14 business days. Turnaround time is defined as time from order confirmation to ship date. Superwe Clothing is not liable for shipping time. Generally, shipping time is only 3-5 days but delays with Fedex, DHL and UPS do happen. Turnaround time starts from the moment the designs are confirmed, the sizes/numbers are confirmed, and the payment is made. If any of this stuff is missing, our turnaround time might be prolonged. We can produce uniforms and apparel as quickly as 7-9 business days if there is a rush charge applied to your order. Depending on the order size, type of apparel, current production demand and other specifications, there might be factors that make our turnaround time longer for your order. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late. We do refund rush fees if it was a rush production order.
An order is started as soon as a payment is made unless there is a PO or prior agreement with an account manager. If an order is asked to be cancelled there will be a cancellation fee which is enforced to recoup our expenses (printing, fabrics, designs, labor, etc).
Any problems with items that may quality for a redo or credit must be reported within 7 days of being received. This includes issues regarding design, misspelled names, missing items, or items with rips or tears. If there is an issue, we need to be notified right away to take care of it. Act fast!
Visual evidence of errant apparel must be provided for all issues that you may have. Replacement items normally take 15 business days to be received after the issue has been investigated and redo order has been placed.
Policy for Rush Orders
An emergency order costs an additional $5 per item and has the privilege of first production. It will be completed in 7-9 days.
Please note the following:
- Get free design templates.
- Do you have your own logo?
- Normal delivery time is 9-13 days.
- Emergency order within one week of delivery
- Superwe working hours are 9:00am-5:00pm